J
Jean

1 reviews | Active since Mar 2025

23 Jun 2025, 12:58

False Dekra Report, ***** invoice, no recourse

*****sters in the extreme. False Dekra report, false invoice, could have gotten me killed. Pity I could not pay by card, I would have been able to get my refund through the bank. Because I fixed the vehicle to get it through roadworthy in time after they **** and misrepresented the issues with the vehicle and could have me killed, I am out of pocket with a lot of money and no recourse, even with the ombud. Bought a vehicle at the Germiston branch. Their Dekra report showed I needed to replace the windscreen and a CV boot for the car to be roadworthy. NOT SO. They gave me a false Dekra report. On presenting the vehicle to Roadworthy (at Dekra again), the vehicle had virtually no brake function, failed handbrake test, failed the wiper test and a whole host of other things. They endangered my life and could have gotten me killed. The invoice is a ***** as well - showing an automatic when it is a manual. Saddest part of this is that I really need the vehicle all I want is for them to own up to their false reports, ***** invoice and bad service. I did not expect a new car, I just expected the the condition not to be misrepresented and *****ulent. I do not even want all of my costs back, just a portion of it, but they just give responses that refers back to their false report and ***** invoice. Better to avoid trusting them. Check everything before you buy a car here, especially that Dekra report - it is just smoke and mirrors

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply23 Jun 2025, 13:25
Official
Hello Jean,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
J
Jean's update03 Jul 2025, 11:19
Reviewer Update
10 Days and counting - how long can it possibly take to look at the manual transmission gear lever on the Dekra report I signed and compare it to the *****ulent invoice made out for an automatic? How long can it possibly take to compare the two Dekra reports I sent in for the brakes as well as the works invoices I had to pay to get the vehicle roadworthy (all delivered to you weeks ago) to the false report I got from you? Listed company with loads of staff cannot even compare 6 documents in 10 days. Shame! Think twice before trusting them - even the reply here is false and misleading.
Webuycars.co.za
Webuycars.co.za's reply08 Jul 2025, 09:46
Official
Hello Jean,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.