EM
Excellent M

1 reviews | Active since Jul 2023

09 Jan 2024, 14:14

False dekra report and no paperwork for the vehicle.

I made the worst decision ever for buying a car at your company. I bought a car from Riverhorse Valley in durban. The car is leaking oil very bad , every 30km that I drive I must put engine oil , steering rack needs to be replaced and all the shocks . The driver door is lock is not working, all this was not mentioned in the dekra report. Webuycars is just a **** all this I reported it the next day to the salesman but he ignored me . This vehicle was bought on the 22nd of December up until today no paperwork for the vehicle. When I communicate with your agent they just ignore me. I regret trusting your company and this was the worst decision I have ever made . My R50000.00 gone down the drain.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply09 Jan 2024, 15:21
Official
Dear Excellent M

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
EM
Excellent M's update11 Jan 2024, 09:58
Reviewer Update
Please advice on my dispute as I haven't heard anything from Webuycars . Monday I am going back to work this needs to be sorted as matter of urgency. Dispute 51509 . The quotation was done yesterday and sent to Sherine at Webuycars Riverhorse Valley.