False advertising, Bad service

False advertising, incorrect wording, terrible customer service,they customer care is a joke, I went last week Friday to buy a Renault Kadjar 1.2T Dynamic 2019 and was told a week later that the original dealership confirms that the vehicle is a 2016 model, I was told it will be discussed with the Ops manager and I will have feedback later this afternoon in which no call was received, I was put on hold for a whole week as they marked the vehicle category A vehicle with a gold sticker and still said they need to send the vehicle for quotes due to the Dekra report that states road worthy relavent which in common sense means the car is road worthy due to the term relevent but to them is means the opposite,the customer care has a don't care attitude as well as the finance manager, they act as if they are doing you a favor, they quick to say choose a different car with a road worthy voucher in which is highly priced, this whole experience costed me thousands on Uber trips to work due to the poor service, I had a alternative option for the exact same vehicle for the same price which was based at another branch but due to the delays of the quotes on the repairs which took a week,the alternate vechile got sold and they blame me saying that I am requesting for a second quote due to the first quote being very high, I would recommend people to rather go to a original dealer were they don't hide anything from you and you have to find out for yourself, it is not possible to phone the branch directly, it's is a mission to get hold of the people who are assisting you with the sale as you have to speak to them,you have to call for feedback as they don't care, I had to make a special Uber trip to the branch just to get answers that was very hard for them to pick the phone and tell you, they act as if they are so busy when they are available for a new walk in customer,they are not willing to discount you for the inconvenience or do anything else to accomadate you, they just don't care. Worst place to buy from.