False Advertising

I am extremely disappointed and frustrated with Webuycars.co.za. On their website, a Citroen C3 was clearly advertised as coming with a Warranty and Service Plan. Based on this, my family and I made the effort to go view the vehicle, liked it, and proceeded with the purchase (not yet signed). We were under the impression that we were buying a car that included these important protections, as prominently stated in the advert. After committing to the deal (still not signed), we were later informed that the vehicle does NOT have a warranty or service plan at all. This is a clear case of false advertising. The features that were used to attract buyers and justify the price were simply not there. What makes this worse is the communication since then. It has been nothing but “up and down” endless calls, emails and messages that lead absolutely nowhere. No one seems able (or willing) to resolve the issue or honour what was advertised. We still cannot finalise the purchase because the car is not what was promised, and the branch is still trying to sort out their INTERNAL issue Webuycars.co.za, you cannot advertise a vehicle with a Warranty and Service Plan, let customers view it, get them to commit, and then casually remove those features once the deal is in progress. This is misleading and unprofessional. I strongly advise anyone considering buying from Webuycars.co.za to double-check every single detail in writing before handing over any money or signing anything. If it’s not in the contract, it doesn’t exist – no matter what the advert says. Very poor experience. Would not recommend.