False Advertising

I really hoped I could've given a positive comment. I am not one for negative reviews, but I feel I was treated very unfairly.

I have always liked what Webuycars have created and they have taken over the market completely. I had the feeling they play open cards and removed the risk factor with all the detail they provide on each and every vehicle on their website. And over and above, the Derkra report to provide you with even more peace of mind.

Obviously there will always be someone that's unhappy about something. I do believe the customer isn't always right, but in my case false advertising is unacceptable.

I bought a vehicle from the Brackenfell branch, more than 3 weeks ago. When collecting the vehicle I asked where the spare key was. The salesman said, if its not on the key chain, it doesn't have a spare key. I wasn't 100% sure, because I was looking at a few vehicles before making the purchase and continued with the purchase. Afterwards I checked the website and sent a screenshot of the advert indicating the spare key to the salesman. He said he would speak to his manager and they agreed to assist me. I just had to get a quote for a new key. I got a quote and sent it to them the next day. I also logged a concern on their website, because you only get 48h to do so. The customer care mailed me and opened my case.

I received a WhatsApp message indicating that my case was rejected and a formal mail will follow. I never received any mail. I then mailed the person at the customer care multiple times and I just never got a response again.

The sales person responded a few times, and I believe he did what he could. I know they are very busy and I am not blaming him as he is just the middle man.

I am very disappointed and didn't expect this form Webuycars for not honoring what was advertised and resolving the issue ASAP.