Failure to settle a clients' refund swiftly at "We Buy Cars " Midstream Branch

We Buy Cars, Midstream branch and We Buy Cars Customer Care Services are useless in assisting with a simple refund (R285 000). Sales Manager Beaulin blames the Salesperson Ronald while I was promised that the refund will be in my account within 72 hours.

However, even today the money is not in my personal account and the car was cancelled on the 28th March 2024. Therefore, the business is functioning and generating revenues of daily basis. I was inform about a backlog of refunds but they still fail to send a clear and precise communication about the date in which the money will be received.

Additionally, they promised to send me a proof of payment but even today I haven't received anything. It is high time customers take legal action or complain directly to the vehicle ombudsman regarding this brand before other potential/current customers experience similar unprofessionalism that is consistently occurring without a solution.

Watch after my post, one of their respondent will post or call me that they will investigate the matter but trust me it will not be promptly resolved.