Extremely Unprofessional Service – Forced to Pay R7,000 Following We Buy Cars Instructions

I incurred towing costs of R7,000 (2 × flatbed tows at R3,500 each) after being instructed by We Buy Cars to move my Volkswagen Touareg to their preferred mechanic, Bosch AutoCare Clinic, for assessment. The vehicle broke down shortly after collection, and I acted in good faith by following their process and instructions. Despite this, We Buy Cars later rejected the matter and failed to reimburse the towing expenses which were incurred solely because of their direction. My complaint is specifically about the towing costs — not the broader vehicle dispute. The expenses were necessary, reasonable, and directly linked to We Buy Cars’ instructions. I believe it is unfair and unprofessional for a customer to be left out of pocket after complying with the company’s own investigation process. I have repeatedly requested reimbur*****t but have not received resolution. Mdu Mkhwa**** ***