Extremely UNHAPPY Customer

I have had the most disgusting service from We Buy Cars. I cannot even call it service because there hasn't been any. I bought a car on the 31st May 2024 it broke down within 6 working days and could not be driven. To spite about 20 phone calls, emails and WhatsApp messages I cannot get an answer from anyone at We Buy Cars when my refund will be processed. Each time I eventually get through if they do not cut me off. The Customer Care person is either sick or on leave and the next person does not know what is going on and will escalate the matter to no avail. The car was eventually collected on the 24th May 2024 by We Buy Cars and I have not heard anything since. I am at my wits end as I do not have a vehicle to get to work or money to buy another vehicle and am about to lose my job. PLEASE HELP ME!!!! I need a concrete answer from We Buy Cars as to when my money will be refunded. Before they collected the vehicle I was basically forced to write an email saying they have permission to deduct an amount of just under R 3500 for AA Rates for the mileage done on the vehicle. My expenses to date are so high due to the fact that I did not have a vehicle to drive because they sold me a damaged vehicle I think it is absolutely disgusting.