Extremely unhappy customer.

Just an update on my previous concerns raised.

So client care called me on the 21st, but nothing has changed.

From what I can tell happened is as follows:

We buy cars bought a vehicle from an individual in September 2022 and then neglected to obtain the correct vehicle registration papers (natis) and then continued with to sell it in October 2022 to another individual and now almost 4 months down the line they still struggling to register the vehicle on the new owners’ name.

This is where we’re at and no one has bothered to come back to me with an update on where we are and what they are planning to do.

My car has a service coming up very quickly and I can’t even make use of the balance of the motor plan because the vehicle and the motor plan is still in the previous owners name. Is We Buy Cars then going to compensate me for the inconvenience caused?

The agent that called me last weekend said he would escalate this matter to senior management at We Buy Cars to help resolve the matter.

Till today no one has come back to me.

This is very frustrating and inconvenient to say the least.

If someone senior could contact us in this regard, so that we can reach a resolution much quicker.

Extremely unhappy customer.