Extremely Poor Service, Miscommunication & Ongoing Inconvenience – WeBuyCars

Extremely Poor Service, Miscommunication & Ongoing Inconvenience – WeBuyCars

I am extremely disappointed with the shocking level of service, miscommunication, and lack of accountability I have experienced from WeBuyCars following the purchase of my vehicle.

I purchased an A-Category (Gold status) vehicle from We Buy Cars on 08 April 2025. A vehicle sold under this category should not develop major mechanical issues within the first few months — yet mine began giving problems just two months after purchase. No issues were disclosed at the time of sale.

When I reported the problem to the sales consultant at WeBuyCars, WeBuyCars sales agent incorrectly advised me to take the vehicle directly to Renault because it was “still under warranty.” At no point was I informed that I needed to log a claim with WeBuyCars, even though the vehicle was still well within the 6-month period. This misinformation caused significant delays.

I took the car to Renault on 08 August 2025, and from there the experience got even worse:

I received three different quotes because Renault could not determine what was wrong with their own vehicle.

The car stayed with Renault for weeks without a clear diagnosis.

Because the car eventually became undrivable, I asked WeBuyCars to collect it on 17 October 2025. They only collected it around 29 October and dropped it off at Bosch Honeydew — without any explanation.

Bosch had to contact WeBuyCars themselves to find out why the car was there. Once again, I had to chase every party involved just to get basic updates. Not a single proactive update was ever provided by WeBuyCars.

I even visited the Dome branch, only to be told that “6 months had passed” — despite the issue being reported long before then, and the delay being caused by their own staff’s incorrect guidance.

Overall Experience

The complete lack of communication, professionalism, and responsibility from WeBuyCars is unacceptable. I would not recommend WeBuyCars to anyone. I am now paying monthly for a car I haven’t been able to use for over three months.