Extremely poor service from Montague Gardens

If you are looking for poor service, bad communication, disappointment and over a month to buy a used car then we buy Cars Montague gardens is the place for you.

All the excitement to buy a new car totally destroyed and instead has been an extremely unpleasant experience, one that I would not recommend to ANYONE.

I test drove a car on the 8th August and submitted al my documents immediately to purchase the vehicle

I eventually received my OTP on Monday the 15 August. After a couple of adjustments the OTP was signed and sent on Monday 15 August. I was then advised on Tuesday 16th August to pay deposit and have it immediate clearance so that I could collect my car Wednesday 17th August 2pm and from there it has just been delay after delay. I was advised that we would be told when the technician is finished with the service on the Wednesday and when I collect vehicle and we heard nothing. I then followed up again on Thursday 18th August and was advised that I would be able to collect the car on Thursday 18th August only to be told that they needed to source a part. But I could possible collect the vehicle in the afternoon as its not critical for the sensor part and I can get the vehicle so long and go back to for the sensor. I could not manage to get there on the Thursday but I was assured that I could collect the vehicle on Friday morning 9am. The it was moved to 10am. Just before I left to collect the vehicle I was advised that the car had failed road worthy and we were waiting for the new quote which subsequently came through at R14 000 I was advised that I would hear from a sales manager to advise who would be responsible for the extra quote. I only heard from him quite a few days later. When I eventually did hear from the manager on the 22nd August he advised that a specific part needed to be ordered from Germany and it had already been ordered and will take 8-10 days but if I wanted to cancel the purchase I could.

I queried what the process was if I was to cancel and if I would get my deposit back. And queried on other vehicles but was advised I may as well wait as the part has already been ordered NOT ONCE did I cancel the offer.

Every time I followed up on the Part I was given the run around and it was another week.

It turns out the part was not ordered on the date advised and was only ordered on the 26th.

It is now the 9 September and I still do not have my car, but we buy cars have been sitting with my deposit for nearly a whole month.