Extremely poor service! 😡

When I bought my car, the sale process was quick and went smoothly. Everybody was super helpful and on the ball. Now that I have the car, the after service is poor. I took my car to we buy cars 2 months after purchasing it because I was told if I have any issues I should bring it to them if it's within 6 months of purchase, which I did due to a noise it was making. They referred me to their mechanic, Platinum Auto Repair Centre. My car has now been at the mechanic (who stripped it and has not worked on it) for 3 and a half weeks due to a slow claim process with WBC and Innovation Group (the warranty company that WBC makes you use when you purchase your vehicle on finance). I was told to log a complaint and I have still not been contacted 3 days later. I am highly unimpressed and their service is pathetic. It has been a major inconvenience not having a car for this long and who knows how much longer. I would definitely not recommend buying a car from WBC and certainly not taking it to them if there are any issues.