Extremely Disappointed with Webuycars Service

I purchased a 2019 Ford Ranger Wildtrak Auto 4x4 , rated “ready” with a clean report from Webuycars, Richmond Park. The day after collection, the vehicle developed a loud blowing noise and severe loss of power. Despite reporting this immediately and asking for the car to be fetched, I was told to return it myself. After a repair attempt, the fault reappeared within 5 km. Promises to collect the car were repeatedly broken, with excuses about being understaffed, leaving me to return it again myself.

What makes this worse is that the salesperson knew we had flown to Cape Town for the Two Oceans Marathon. Without a car, my wife, one‑year‑old daughter, and I were stranded, forced to rely on costly alternatives. I specifically requested an alternative vehicle, but this was denied. This ruined a trip we had looked forward to for months and invested significant money in.

It has now been a week since I first collected the vehicle, and I have been completely without transport. I even had to take an extra day’s leave because Sunday flights were fully booked, and I could only return home on Monday. I then had to arrange a lift from the airport as we had no vehicle available.

Although Webuycars agreed to ship the vehicle to Vereeniging and cover one flight back to Johannesburg, this does not come close to compensating for the disruption, costs, and stress. Communication has been extremely poor — I have had to chase for updates every time, and since dropping the car off on Monday, I have received no feedback on repairs, shipping, or reimbur*****t.

I have always respected Webuycars and admired its growth, often browsing cars on the app and in showrooms. That’s why I am shocked and disappointed by the service I’ve received. This experience falls far short of the standards I believed Webuycars upheld.