MK
Mncedisi K

1 reviews | Active since Jan 2014

20 Jun 2023, 12:22

Extremely Disappointed with WeBuyCars' Poor Service and Lack of Transparency

I recently purchased a vehicle from WeBuyCars, and I must say that my experience has been nothing short of a nightmare. The company sold me a vehicle with a misfiring engine, a critical issue that they conveniently failed to disclose to me as a customer. It became evident that the misfiring was primarily due to the vehicle requiring a major service, but instead, WeBuyCars opted to have the vehicle undergo a minor service.

The consequences of their negligence became apparent when I had to pay out of pocket for the replacement of the spark plugs, a procedure that should have been taken care of during a major service. This unexpected expense was not the end of my troubles. It came to my attention that the vehicle is also in urgent need of a cambelt replacement, another significant part that should have been replaced during the service interval that WeBuyCars neglected.

In addition to the spark plugs, I am now burdened with the cost of replacing the cambelt and other outstanding parts that were supposed to be addressed during a major service. This additional financial strain is completely unjustified and an outright betrayal of trust on WeBuyCars' part.

What adds insult to injury is the consistent lack of response and evasion I have experienced when trying to resolve this issue. It is exhausting to have to constantly contact WeBuyCars about the same problem, only to be met with empty promises and excuses. Their lack of accountability and responsibility is appalling.

I have reached a breaking point and now find myself requesting an official rejection letter from WeBuyCars. This is not the outcome I had hoped for, but it is necessary for me to escalate the matter further and protect my consumer rights. The fact that I have been driven to such measures speaks volumes about the quality of service provided by WeBuyCars.

I strongly advise any potential customers to reconsider purchasing a vehicle from WeBuyCars. Their disregard for transparency and their willingness to sell vehicles with hidden issues are unacceptable. The financial burden and emotional distress caused by their negligence are not worth the hassle.

In conclusion, I am extremely disappointed with my experience with WeBuyCars. The misfiring engine issue, the incomplete service, and the subsequent expenses I have had to bear have left a bitter taste in my mouth. The constant evasion and lack of resolution have further fueled my frustration. Save yourself the trouble and avoid WeBuyCars at all costs.

Note: If they are rejecting, I kindly request an official rejection letter to enable me to pursue this matter through legal channels. It is unfortunate that it has come to this, but I refuse to be continuously evaded and jerked around by a company that clearly does not prioritize customer satisfaction or uphold ethical business practices.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply20 Jun 2023, 12:25
Official
Dear Mncedisi

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards