Extremely Disappointed with the Service – Would Not Recommend

I purchased a car from this dealership on the 6th of February 2025, and my experience has been extremely disappointing and frustrating.

On the 7th of April, the car suddenly stopped working. I immediately contacted the dealership and logged a concern(89548). I was advised to take the car to the nearest RMI-approved workshop, but I clearly explained that I do not have the funds to cover towing or diagnosis costs. This is a car that is only two months old – I did not expect to be dealing with repairs so soon, and I had not budgeted for this.

They initially promised a 48-hour turnaround time on concerns, but that timeframe has long passed and I have still not received any assistance. I was told the dealership would arrange towing for the vehicle, but to date, this has not happened. I even took a day off work on the 10th of April because I was promised the car would be collected that day – once again, no one showed up.

I have been in contact with Poppy and Amari, who are supposedly handling my case, but I have received no responses to my emails. Every time I call, I am told that they are on a tea break, and they never return my calls or emails. This lack of communication and accountability is extremely unprofessional.

On the 10th of April, I informed the dealership that I would like to return the car and cancel the contract due to the lack of support and continuous delays – still, no one has taken any action or even followed up with me.

This entire experience has caused me unnecessary stress, wasted time, and financial inconvenience. The service has been completely unacceptable, and I feel completely abandoned after purchasing what was supposed to be a reliable car. I would strongly advise anyone considering this dealership to rethink their decision. If this is how they treat customers after a sale, I can only imagine how things would go long-term.