Extremely Disappointed – Faulty Vehicle, No Response from My Agent, and Zero Accountability

I bought a Volkswagen Amarok from WeBuyCars on 19 April, and within moments of driving off, the vehicle broke down on the side of the highway. It was in LIMP mode from the start — something not disclosed in the advert, the Dekra report, or by the salesperson.

After being collected for “repairs,” it took two full weeks before the vehicle was released to me on 4 May, still in LIMP mode, and with the same issues that were never mentioned at the time of sale.

I requested a refund, but was told I needed a mechanic’s report and that I would not be compensated for the cost. I went ahead, got the report, and submitted everything needed — and since then, I’ve been ignored. The assigned agent, Kyle, hasn’t responded to any of my emails.

This whole experience has, from my side, felt dishonest and exhausting. I trusted WeBuyCars as a reputable dealer, but I’ve been left with a non-functional vehicle and zero support.

I’ve since opened a new case, hoping someone else will actually respond and do something. I really hope this review helps others think twice before trusting WeBuyCars.