Extremely Bad Service I regret doing business with webuycars

Bought a car from the dome branch in September 2022,licence disc expired in October 2022 sent the car for roadworthy test and it failed due to engine number not being visible (It had been s****ped off) I was informed to obtain a SAPS clearance.Reported the matter to webuycars and showed them the receipts from the testing station,dealt with Jane Mokoena who was extremely rude and mean and Lebogang Ramashala who told me to drop off the car at the branch and they would take the car to head office for clearance. I dropped off the car and it's been almost a month being sent from pillar to post telling me about outstanding documentation from legal department and invoices for the engine which they don't have and must be retrieved from the previous owner.I've since informed webuycars to cancel the whole transaction and refund me back my money which they haven't done to date despite the fact that i have been without a vehicle for almost a month. They've been sending me emails requesting me to deliver the Natis documents back to them without getting my money back claiming that it's their process in order to begin the cancellation. This whole time my car has been parked in their premises. basically the entire branch know about this complain everyday i speak to different consultants making empty promises and are ignoring this whole thing while i'm left to suffer. I've issued a letter of demand which they still failed to honor. They never even bothered to offer me a different car or a refund of my money back. How do you sell a vehicle without an engine number and had not been cleared??? This is beyond incompetence, this rating is just too good for you I've never been so disgusted!!!