Expenses refund unpaid to date

01/09/2025, I bought a car BMW 2015, 2.0d Auto, the car winscreen was damaged, Front bushes also finished and brake pads finished. I bought new windcreen, put in new bushes, put in new brake pads and discs, take the car for roadworthy test and pay for the registration disc. 09/09/2025, returned the car to we buy due to DRIVETRAIN message on the dashboad. We Buy Cars failed to to fixed the problem, we cancelled the deal and request for the refund of cost price and expenses incurred. Manager Charl and customer care consultant Sfiso Hlophe agreed to process the refund and make payment, reference number 111395. WeBuy Cars only paid the the cost price of the car and promised to finalise expenses refund, Expenses refund is not yet paid and customer service agent told me thst this case is closed without paying for expenses refund. All employes who promised to me the refund are no more available to respond to me.