NB
Nicole B

1 reviews | Active since May 2010

26 Jan 2026, 14:59

EXCEPTIONALLY TERRIBLE SERVICE AND ASSISTANCE

I bought a car on auction last year December. I picked up the vehicle at went directly to the petrol station which is right opposite the dealership. The car then didn't want to start. I called the sales agent and he jumped started the car. The next time I drove the car was to go get parts to fix up the lights. When I left the shop the car did not want to start and this time a jump start did not work. I had to tow the car home. I contacted webuycars and was tole to take it to a workshop for a quotation. In this whole process the person I was assigned did not answer my emails promptly, basicall almost two weeks later I get a response to say that they would pay for the towing, but I had already had the car towed with my own money. When I bought the car there was nothing stated that the vehicle is not running. Also there is a terrible burn smell in the car, I can't find out what it is until the vehicle has started. so no more than a month later, I need to get the car back from the workshop, I can't get hold of the consultant, This after the claim was rejected. The car needs to come home and there is a fee that needs to be paid to the workshop before they can release it otherwise I have to pay storage fee of R250 per day. Now not only do I have a broken car, I have fees to pay for a vehicle that was supposed to be working. Soon I will pay a fine at the traffic department for not registering the vehicle. But how do I register a vehicle that needs to be fixed before it can do that, so even more expenses. The service has been exceptionally poor. I have now been on the line waiting to speak with a consultant for over a half hour. This is what webuycars think of their customers, once you have the vehicle everything is your problem with no real assistance.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply26 Jan 2026, 15:27
Official
Hello Nicole,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.