Exceptionally poor service

Exceptionally poor service. Lodged a customer complaint with them beginning of last week, had a customer complaints person contact me last Thursday 28 October and the resolution was that the concerned branch (Silver Lakes) would contact me soon. Well, its now a week and still no contact. However, I am not surprised as it is from Silver Lakes that I got the totally unacceptable service from to start with. The issue: 2018 Jurgens Exclusive advertised for R369k. I live in PE, made contact with Mike from Silver Lakes, asked questions of which one was: all in order, if I come up, pay, money clears, I can hook and return to PE. Answer was yes. Left for Pta Friday 22nd, overnight in Kroonstad, was at Silver Lakes Sat morning. I wanted to pay for caravan only to find: (1) expired license - was told they will cover fine!! (2) no enatis docs, still with bank from previous owner. When asked when it would be available was told that they would email "Jaques" to check with prior owner / bank after which they would transfer to WBC's name (7-21 days) after which it would be transferred to me. Thus, this means I would spent R370k, knowingly drive 1200kms *******ly, then let the asset stand without being able to use it as license has expired and enatis not available. This did not make sense to me at all (should not have been for sale if paperwork was not in order) thus left dealership. I incurred R6k wasteful expenditure (fuel, tolls, B&B) due to this unprofessional approach to business.