Empty promises....what a joke!!!

1 star rating is still too high rating, if there was a zero star option it would be more suited. My husband bought a vehicle @ Richmond Park branch on 26 November 2023. Since then I followed-up with the HeadOffice Admin dept for the Natis as I need to register it in my name in order to get a license disc. Due to the current license disc that was expired, I removed the license plates as well as the disc (as per law) and got a permit (my own expense). I followed-up regularly with the Admin dept on my natis and told them that I am a nervous wreck every time I see Metro standing next the road. I was told on 23 January 2024 of your new process regarding natis documents with the traffic department and will receive an email + RC2 document I need to print and take to traffic department. NO EMAIL RECEIVED after being told I will receive it that same day. On Monday 29 January 2024, I got pulled over by Metro. The officer told me that they are going to impound my vehicle as the permit I have expired, no license disc in front and no registration plates. I told him the whole story, showed him the invoice and all my messages with the Admin office and he instructed me to contact them. He spoke to the Admin staff as well and was on the verge to impound my vehicle, give me a hefty fine and leave me stranded next to the road. I pleaded with him and he let me go with a warning. Again I had to get a permit (my problem + expense). On 2 Feb'24 I was told the traffic dept is busy with my natis. I insisted on being reimbursed for the 2x permits I had to get and was told to provide proof of payment BUT THAT IT IS HIGHLY UNLIKELY THAT WBC WILL REFUND ME. It is 9 Feb'24 already and STILL NO EMAIL RECEIVED WITH RC2 DOCUMENT or any updates from WBC admin dept. WBC admin is full of empty promises and NO delivery at all. This is pathetic to say the least. I want and need this sorted out ASAP. Surely you can understand my frustration based on above info. I will not hesitate to take this further.