RM
Ronald M

1 reviews | Active since Aug 2020

11 Aug 2020, 16:13

E49AB276 - Ford Fiesta

To the Senior Executives of WE BUY CARS, who I have previously meet, when selling my cars to them - Best Service I ever seen, from DIRK and FAAN. Just a pity, that their current staff at the Midstream Branch does not car about customer service? I have NEVER in my life of buying cars, experienced such dishonest and bad service? On the 01st August, myself and my family went the branch to find a car for my son's 19th birthday and found a very nice clean Ford Fiesta Ecoboost. I took the car for a test drive and was very happy with the car, as there were ZERO issues! We paid R5,000 holding deposit on the car, and commenced with financing the car. When inquiring on the finance of the car , I was told by Samantha Clough that I had to pay R5,000 provisionally for the ROAD WORTHY test? I did question this and again I was told it part of the agreement? After more than 7 days waiting for the Car, we received a phone call to say that DEKRA report pick up an issue with the car? The car must go to BOSCH for a check-up? TODAY, the 11th August, we are now told the engine light was burning? and there a engine censor error??? - cost to repair the censor light....R5,000 ????? I TEST drove this car, and there NO engine light burning? I find this very strange, that when I inquired about the R5,000 charge for Roadworthy test, all of a sudden, there in no something the matter with the car and its R5,000 ???? I seriously find this very suspicious and dishonest.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply12 Aug 2020, 14:03
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards