RR
Randy R

1 reviews | Active since Jan 2019

21 Jan 2019, 04:56

Durban branch junk cars!

I bought a car in October 2018 from the durban branch, test drive was fine but when I paid for the car (merc A170) and before leaving the dealership yard the aircon was not working . They said i must fix it, which i did thinking the purchase was cheap and car good condition. After sending the car to their mechanic i picked up the car and all the lights on the dash started lighting up. One time the gearbox (automatic) slipped into neutral on the freeway . The gear box was damaged R30 000 to repair and than day 3 called the salesman the to cancel the deal he refused and said its not his problem and i bought it as it is . I submitted all information to the OMBUDSMAN MOTOR INDUSTRY and till now i have not received a response . Which leaves me to believe that "we buy cars" has 'FRIENDS' at the motor industry . I am sitting with a car that is not drivable nor safe which is not still not registered and also unable to be taken for COR and the licence disc expires at end of Feb 19.I got a professionals report stating faults and also that the mileage was turned back. Waste if time and a lot of money . Rather pay that extra and get your car else where . Surely the response from we buy cars will be the matter is being dealt with at ombudsmen and is out of their hands .

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply21 Jan 2019, 15:48
Official
Hi Randy, 

Kindly find that we are still awaiting the response from the Motor Industry Ombudsman. Please take into consideration that the offices of MIOSA was closed from 14 December 2018 to 14 January 2019. 

Please also note that MIOSA is a totally independent institution that focuses on the resolution of disputes where a deadlock has been reached between the motor and related industries and their customers. We Buy Cars in no way influences the Ombudsman in the handling of its disputes. 

We trust that we will receive the Ombudsman's advice soonest. 

Regards, 
RR
Randy R's update11 May 2019, 05:14
Reviewer Update
I believe that we buy cars does have FRIENDS in ombudsman, as they responded siding with we buy cars with out considering the consumer protection act. Now I am stuck with a broken car with huge costs to repair. Thanks again we buy cars DURBAN branch.