CJ
Cynthia J

1 reviews | Active since Dec 2017

13 Jul 2018, 08:41

Duped by WE SELL CARS Nandi Drive.

I purchased a 2014 VW Beetle two months ago from We buy/sell cars. I was convinced by the Sales Consultant, Rajen and Finance Manager Mike that the car I was buying was without fault except for a few scratches on the from bumper. They guaranteed me that there were no accidents or paint restoration on the vehicle nor was there any other faults. I was hesitant but they convinced me that this vehicle was immaculate and if was a money back guarantee. The Consultant also told me that the car had just had a major service. The car was sent to Platinum Panelbeaters, their service provider, for an assessment and funny enough it was all clear and the report was just an echo confirming what the Salesman had said to me. The next day, when driving the vehicle, we found so many things wrong with it. It was reported to the Consultant and he suggested that we should use my new added warranty and fobbed us off. The cheek of it. I took the car to Dekra for a test and the results were worse than I could imagine. From the vehicle being resprayed in certain areas which I could not see, to electrical/sensor faults. Worse than that is the feedback from the Consultant and his Manager Angelique. I have sent her an email with both reports questioning the credibilty of their Consultant and Platinum Panel Beaters. i tried calling yesterday and I was cut off. During the whole process, the Consultant did not know much about the vehicle and wasn't really interested in finding out more. It seemed a major effort for him. Don't buy a car from We buy/sell cars as they don't really care about the history of the vehicle. It's just quick money in buying and selling and operates like a flea market. Service and after sales service is non-existent. A quick exploit of trusting buyers. They don't care about the Customer, they care about the targets and sales figures. Disappointed. Now we take the matter to court with costs in accordance to 56.2 of the consumer protection act.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply16 Jul 2018, 08:53
Official

Hi Cynthia,

Apologies for the delay in response. Kindly find that we are currently investigating the matter and will revert back with feedback as soon as possible.

Regards,

Webuycars.co.za
Webuycars.co.za's reply16 Jul 2018, 14:06
Official

Hi Cynthia,

Kindly find that our Durban Branch has been trying to get a hold of you but can't seem to reach you. Would you please be able to advise on a convenient time for them to contact you?

Regards,