sS
sbonisondaba S

1 reviews | Active since Jun 2017

13 Jan 2023, 15:19

Don't waste your time with this company.

It's shocking how they are considered the leading car dealership in the country when their service is shockingly poor. The call center agents are the most useless. They literally hung up on you when failing to take responsibility and accountability. When you log a complaint about the poor service you receive from the call center agent, the same consultant you're complaining about is the one attending to your complaint and give you the same poor service. The company has no proper structure to deal with customer complaints escalations. They have no business values whatsoever. I've been fighting for a refund due to me for over four months. You get the same behavior from the senior managers too.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply14 Jan 2023, 07:54
Official
Dear Sboniso,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
sS
sbonisondaba S's update14 Jan 2023, 09:13
Reviewer Update
The consultant responsible for my complaint is Charleston Ruiters. The references attached to my complaint are 30048, 31136 & 31523. I've sent escalation emails to the managers in his department and I still have not received feedback.

Webuycars.co.za
Webuycars.co.za's reply23 Jan 2023, 13:09
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards