1 reviews | Active since Oct 2024
Dont Trust webuycars, even with a Platinum Dekra report
I purchased a 2016 Ford Focus in Jan 2024 advertised as a 1.5l model. Vehicle had a platinum Dekra report and for all appearances was clean for its age. In Sep 2024 the engine blew, i took it to mechanic and was surprised to learn it was in fact a 1l ecoboost engine an not a 1.5 as was advertised and specified on my purchase invoice. I lodged a complaint through webuy customer service and was allocated a service agent named John. My primary complaint being false advertising of the vehicle when it was advertised and sold. I made it clear that i have suffered damages and financial loss a. the 1.5 model can be sold for more than the 1.0 model and b. the cost of the repairs. And i would put the matter to rest if they paid for the repair. I supp**** a repair quote. John then responded with a legal letter stipulating they had investigated and stated i have no claim, in short, the terms & conditions i had signed when purchasing the vehicle waives them of any liability, and that 6 month warranty in terms of consumer act is expired. So in short, they **** (misrepresented) the engine size of the vehicle and threw legal letters at me to get me to go away. I got some legal advise and drafted a response claiming my original point of misrepresentation of goods where the 6 month warranty does not apply, which i emailed on 30.09.2024, i have sent follow up emails on 01.10.2024 and on 08.10.2024 and to date have not even received even acknowledgement let alone a reply. John has now gone radio silent. It appears his job is done and they are not interested in engaging any further.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
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Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
