Don't trust We Buy Cars. Don't Trust Dekra.

Summary: - The Dekra inspection report was false. - Vehicle found to be defective. - Still no refund received. Read more below about the details of my experience.

On Friday the 5th of August I purchased a vehicle from We Buy Cars. I had never bought from them before. It was a car that was on auction, I won the bid and proceeded to pay the full amount on the very same day. The total amount R152 450

I then got in touch with the branch in Germiston, where the car was stored at, confirmed that I can collect the vehicle the very same day.

Upon arrival, I was extremely disappointed because the vehicle did not match the Dekra Inspection Report. I had not seen the vehicle prior to purchasing.

Without test driving, getting inside the vehicle, nor signing anything I immediately requested a refund. I was told that I would be granted my refund request however as per the policy I would have to lose R5000.

At the time, I decided its better to take the loss instead of the terrible car. I was offered to choose another vehicle on the floor but I had already lost trust in the company and opted not to.

I was then asked to send through some documents in order to get the refund process going. I immediately comp**** and sent it all through.

All of the above had taken place on Friday the 5th of August.

I was told that the cancelation would be processed and I would receive my refund Monday morning.

Did not receive my refund Monday. I was then told that the cancelation was still in process. And I was again offered to choose a car from them. Again I did not want to. I was then told that I would receive my funds on Tuesday.

On Tuesday I was told the cancelation has not been processed and being a public holiday the cancelation will be processed on Wednesday.

On Wednesday I was told that the cancelation was finally processed. Together with that, I was informed that the vehicle was inspected and that a major fault was discovered so it has been removed off their floor and website.

I was also told that because of the discovery of this fault, I was to be refunded my full amount and was not to lose anything. Together with that I was told that by Thursday midday the refund payment would be completed.

Thursday I still did not receive anything.

Friday went by and still no refund (7 days)

And this is for a vehicle that I did not even get into. Nor did I drive. Nor did I sign to confirm purchase. Nor did it move a single millimeter off their floor.

A vehicle which was, later on, inspected by them, and deemed to be unfit to be on their floor.

They are just delaying with my money for who knows what reason.