Don’t care attitude from Client service team

I am shocked that’s as a customer that is due a refund, I have to wait for client services to find free time to give me a simple update.

The client service department (Manager and staff) give an attitude of “I don’t car”, and that is shocking especially from an organisation such as We buy cars.

I purchased a Motor bike from the Dome branch and for a number of reasons ( issues with the bike) I had to return it and cancel the purchase.

The bike was returned on the 20th of September, I was advised of the process that is required for the full refund of the purchase price of the Bike.

The matter was assigned to CarinD@webuycars, with 13 days after I have returned the bike, I have yet to receive my refund back, or an update from Carin, or a call from Carin, or a call from Carins manager.

I have made daily calls to have the matter dealt with and every day CarinD will be notified, she will state that she is on a call and will call me back but never does….I would call the next day and the same thing would happen.

I have requested assistance from her Manager Shane who is having “issues with their laptop” but promised that they will call me back…..As I wait.

Assistance from Seniors reporting to Shane has been requested but they are “ also busy” and will call me back.

I have had Client service agents(Tsholofelo) hang up the phone on me when I request to speak to CarinD manager, that would be Shane.

Considering that a refund needs to be made to a customer, I believe that this matter to have been addressed and concluded weeks ago.

But as a customer, I have to wait for client services to find free time to give me a simple update…..Very disappointing.