TG
Terence G
1 reviews | Active since Dec 2010
29 May 2023, 19:51
Don't buy a car from We Buy Cars
Bought a Jeep Grand Cherokee from Midstream and two weeks later they still cant provide the registration documents nor the spare key.
No one is prepared to even respond to the query any more.
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Replies (3)0
Replies (3)
Webuycars.co.za's replyOfficial
30 May 2023, 08:37Dear Terence
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply30 May 2023, 08:37
Official
Dear Terence
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
TG
Terence G's updateReviewer Update
09 Jun 2023, 17:06On 29 May we advised WBC that the A/C was defective, they ask me to get a quote for the repair. I provided same on 30 May and the 'expert' warranted that this was an old failure which was masked by filling the gas up. I requested that they either pay for the repair or return my money.
On 1 June they finally provide the registration papers but no response or follow up from customer care. The documents were dated 30 May, the day after I made the demand.
Today 9 June still no further resolution.
WBC relies on a Dekra report at the time of the sale but the report is hugely defective. Says the suspension is damaged but they provided me with a warrant. it says the rear tyres have 0 tread but they are brand new. Says the A/C is working "very good" but the compressor had seized.
May the buyer beware!
On 1 June they finally provide the registration papers but no response or follow up from customer care. The documents were dated 30 May, the day after I made the demand.
Today 9 June still no further resolution.
WBC relies on a Dekra report at the time of the sale but the report is hugely defective. Says the suspension is damaged but they provided me with a warrant. it says the rear tyres have 0 tread but they are brand new. Says the A/C is working "very good" but the compressor had seized.
May the buyer beware!
TG
Terence G's update09 Jun 2023, 17:06
Reviewer Update
On 29 May we advised WBC that the A/C was defective, they ask me to get a quote for the repair. I provided same on 30 May and the 'expert' warranted that this was an old failure which was masked by filling the gas up. I requested that they either pay for the repair or return my money.
On 1 June they finally provide the registration papers but no response or follow up from customer care. The documents were dated 30 May, the day after I made the demand.
Today 9 June still no further resolution.
WBC relies on a Dekra report at the time of the sale but the report is hugely defective. Says the suspension is damaged but they provided me with a warrant. it says the rear tyres have 0 tread but they are brand new. Says the A/C is working "very good" but the compressor had seized.
May the buyer beware!
On 1 June they finally provide the registration papers but no response or follow up from customer care. The documents were dated 30 May, the day after I made the demand.
Today 9 June still no further resolution.
WBC relies on a Dekra report at the time of the sale but the report is hugely defective. Says the suspension is damaged but they provided me with a warrant. it says the rear tyres have 0 tread but they are brand new. Says the A/C is working "very good" but the compressor had seized.
May the buyer beware!
Webuycars.co.za's replyOfficial
28 Jun 2023, 08:00Dear Terence
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply28 Jun 2023, 08:00
Official
Dear Terence
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards