NM
Nicolene M

1 reviews | Active since Mar 2015

09 Mar 2022, 06:55

***** Roadworthy and Dekra reports

Please do not trust the Dekra or roadworthy from we buy cars. Im Feb 2022 I bought a 2019 model from them. I was told tge roadworthy has been done and the vehicle is ready for collection. A short while after, I received a call from the salesman, asking me to please rather come collect the next afternoon since there is some issues woth the paperwork. I called the sales manager to find out what the issue was, just to be told the roadworthy was not done... On collection the next day, the salesman tried to convince me that he did the full check on the car and tgat I can simply initial next to all the checked items on the list and ve on my way. I insisted on checking everything myself before driving off. I noticed that the car was very obviously not roadworthy. The sales person promised me that the issue would be resolved as early as the next day. A week went by, NOTHING! Every time I called or mailed I was told they are "working on it" it finally took a letter of demand from my lawyer to get any type of response and even then they were not taking responsibility. They simply had me take it to the dealership and fix it under the warranty. We Buy Cars push cars through roadworthy that is clearly not supposed to pass. The sad reality is they bring in tons of money for both the roadworthy test centers and the Dekra office, which is conveniently located in the we buy cars warehouse. The Dekra report means absolutely nothing and they simply ignore you or pull up their shoulders when you pick up a very obvious issue. I would not buy from them nor recommend buying from them.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply09 Mar 2022, 08:25
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
NM
Nicolene M's update12 Mar 2022, 15:19
Reviewer Update
Thanks, but No Thanks webuycars!! You send a generic response to every complaint but have no intention of following up OR fixing the system to prevent this from happening again...