Do NOT use WeBuyCars Northgate!!!

I’ve had 2 negative experiences at Northgate’s WeBuyCars Branch.

The first time, I tried to buy a car in September 2022. I was told by ANDRIES that to apply for finance, all I needed to do was fill out an application form and do the paperwork, and we would get an answer the same day, latest, next day. The next day, we never got confirmation of the application as they sold the car I wanted to buy. Imagine my disappointment!

The second time, I tried to buy a car in October 2022. Because I had previous app**** for a vehicle in September and assumed that the application was submitted, all I needed was to confirm whether or not the bank had approved the finance. I dealt with Pieter. He assured me that because I had previously app****, the paperwork would already have been filed and ready to access for a new loan for another vehicle. Joke on me was that when Pieter enquired about the previous application, it HAD NOT EVEN BEEN SUBMITTED! Let alone filed. No wonder I lost the previous purchase in September! Pieter then made me do all the paperwork all over again and reapply for a vehicle that I had seen on the floor at Northgate. I had not been given the opportunity to test drive the vehicle, but because the DEKRA report was cleared, I assumed the car was 100%. Pieter told me that I only needed to wait a day for the bank to approve or not. Day 2, I then went back to Northgate the next day to test drive the car. The operations manager had apparently taken the car home and I had to wait for him to bring it back. Then I was told that the car was in the wash bay, I just needed to wait for it to test drive. They took too long so I left. Day 3, I went back to Northgate to test drive the car AGAIN, and check on the application as I had not heard back from Pieter yet. I couldn’t get an answer from the NFI, Herdus (Jan), because he was in “meetings”. I asked if I could test drive the car, was told it’s in the wash bay, again. Then I was told it’s on a lift. Then was told it’s got suspension and tyre issues - after I was told verbally by Pieter that the car had a clean report and got a gold DEKRA sticker - which means 100% perfect. I was promised to be called the second the car would return from the suspension people. The next day, day 4, I went back onto the website to check if the car was still available, and it was SOLD!

We never ever got a call or follow up from Pieter. He has ignored our messages and would not answer our calls.

I have previous bought 3 vehicles from WeBuyCars in the last 3 years, but that will be the LAST! The service from Northgate branch was SHOCKING and has left a very bitter taste in my mouth. I’m appalled at how their staff is undertrained and unprofessional. Perhaps they make so much money and so many sales, that they really don’t need my business.