1 reviews | Active since Sept 2009
DO NOT TAKE THEIR SERVICE OFFERING.
My warrantee just expired with We Buy Cars where I had a service plan that would include 2 services. Last month I went to get my second service and I enquired ahead of time if I could and they told me I could take my car in. When my car was at the dealer getting serviced I was then told that I did not put enough mileage on the car and that 10 months had passed since my last service. I called for an extension and they told me they would get back to me, they did not. So in effect I was shortchanged a service, or you could say money was ****** from me by the Innovation Group who does webuycars.co.za service plans.
In short, do not go for all the extras they offer you, you will come short. I don't expect this will be resolved but I will give webuycars.co.za time to respond. If not I will be warning prospective buyers on various social media platforms so that this can get traction in search engines. Lets see if they prove me wrong.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
For those reading both Webuycars and Innovation Group called me and resolved my complaint by extending my service plan. Webuycars also followed up with me to make sure I was aware of this.
I was pleasantly proved wrong.
For those reading both Webuycars and Innovation Group called me and resolved my complaint by extending my service plan. Webuycars also followed up with me to make sure I was aware of this.
I was pleasantly proved wrong.
Thank you for your kind words. We’re really glad to hear that your complaint was resolved and that we could extend your service plan. It’s great to know the follow-up made a difference. We truly appreciate the opportunity to make things right! 😊
Thank you for your kind words. We’re really glad to hear that your complaint was resolved and that we could extend your service plan. It’s great to know the follow-up made a difference. We truly appreciate the opportunity to make things right! 😊
