DO NOT buy vehicles from WE BUY CARS

This has to be the worst service i have ever received in my whole entire life..... And i've used both RAIN and TELKOM. We Buy Cars employees are the worst of the worst, a complete circus act if ever there was one.

I bought a Toyota LEGEND from them and paid cash for the purchase. I then proceeded to request for the E-natis documents, which I still havent received a whole month later. I called the call centre on several occassions and spoke to the 1st agent who told me that the documents were ready for collection at the dome, howvever when i got there, no documents were available. The called aon several other occassions but without any assiatance. The last few calls i made i spoke to the worst people ever.

1. I spoke to Thembeni who then transfered me to her Team Leader Thembi Mabaso. Thembi Mabaso is the perfect example of terrible customer service. She turned our phone call into a screaming contest and when i asked for a resolution she simply hung up because it was 18:00 and time for her to knock off. I have never been disrepsected, in the way this lady disrespected me.

2. I spoke to Ashley, who i requested to transfer me to Thembi Mabaso's manager because at this stage i really didint care about the documents anymore but wanted to hold this Thembi Mabaso accountable. Instead of transferring me to the requested individual, she instead transferred me to another department almost as if she did not want me to speak to Thembi's Manager. I then hung up and called again ad she did the same thing. I realised i was being madea fool and went to the dome again, where i once again did not receive any assistance.

3. I Spoke to Zella who was kind and apologised for all the mishaps. She promised that she would send a driver with my E-natis documents the following day, but none of that materialised. I waited the whole day and didnt receive any documents. I sent her a text and she advised she would do it the follwing day and i should be available to receive these. I waited another day,canceling all my plans so i can receive the documents but none of this ever happened. I did not receive the documents once again.

4. I spoke to Thembi Mabaso's colleague Zanele Mabasa, who is also a team leader and she advised that she would listen to the calls and would return back to me. She has done none of that instead, now when I call the calle centre and request for these individulas the calls mysteriously get disconnected.

We buy cars has taken bad customer service to a whole new level.