MH
Michael H
1 reviews | Active since Feb 2023
09 Feb 2023, 09:50
Do Not Buy from Webuycars. Not to be trusted.
Do NOT buy from this company - Not to be trusted. I reserved a car online which supposedly had a clean Dekra report. What a joke - on the short test drive the CVT gearbox was clunking as you pulled away - there was an unidentified faulty fan whining in sync with the engine revs - and a loose hanging under the steering wheel. Junk. Getting the deposit back has turned into a nightmare. Firstly they demand a Bank Certified Proof of payment FROM ME! - without giving me a receipt for my payment - then certified letters from the bank regarding my accounts. Having duly provided this - they now ask for my CK docs. Literally anything to delay refunding my money.
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Replies (6)0
Replies (6)
Webuycars.co.za's replyOfficial
09 Feb 2023, 10:00Dear Michael,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply09 Feb 2023, 10:00
Official
Dear Michael,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's replyOfficial
09 Feb 2023, 10:00Dear Michael,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply09 Feb 2023, 10:00
Official
Dear Michael,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
MH
Michael H's updateReviewer Update
09 Feb 2023, 10:30Mansoer and Stanley both promised me a refund. I have sent all the documents Stanley requested to *** - which include certified letters from the BANK. Now Stanley reverts asking for my Co registration documents - in spite of official RNB documents confirming that the account is mine. Yet I have absolutely no notification from Webuycars that you are in recepit of R2500 of MY Money!!!. This is an absolute disgrace. This is insult to injury.
MH
Michael H's update09 Feb 2023, 10:30
Reviewer Update
Mansoer and Stanley both promised me a refund. I have sent all the documents Stanley requested to *** - which include certified letters from the BANK. Now Stanley reverts asking for my Co registration documents - in spite of official RNB documents confirming that the account is mine. Yet I have absolutely no notification from Webuycars that you are in recepit of R2500 of MY Money!!!. This is an absolute disgrace. This is insult to injury.
MH
Michael H's updateReviewer Update
09 Feb 2023, 10:31How long does it take to 'investigate this? Why not call me and hear from a VERY UNHAPPY CUSTOMER how I have been treated by WebuyCars????
MH
Michael H's update09 Feb 2023, 10:31
Reviewer Update
How long does it take to 'investigate this? Why not call me and hear from a VERY UNHAPPY CUSTOMER how I have been treated by WebuyCars????
Webuycars.co.za's replyOfficial
09 Feb 2023, 14:56Hi Micheal,
We have escalated the matter internally and requested for you to be assisted as soon as possible.
Regards
We have escalated the matter internally and requested for you to be assisted as soon as possible.
Regards
Webuycars.co.za's reply09 Feb 2023, 14:56
Official
Hi Micheal,
We have escalated the matter internally and requested for you to be assisted as soon as possible.
Regards
We have escalated the matter internally and requested for you to be assisted as soon as possible.
Regards
Webuycars.co.za's replyOfficial
09 Feb 2023, 14:57Hi Micheal,
Our team are currently investigating the matter and will reach out soon.
Regards
Our team are currently investigating the matter and will reach out soon.
Regards
Webuycars.co.za's reply09 Feb 2023, 14:57
Official
Hi Micheal,
Our team are currently investigating the matter and will reach out soon.
Regards
Our team are currently investigating the matter and will reach out soon.
Regards