Do not buy from We Buy Cars

I highly advise against purchasing from We Buy Cars. My husband and I bought a car from WBC Midstream in early March, and while our initial experience with the salesperson was great, that’s where the positives ended. We thoroughly checked the car, took it for a test drive, and everything seemed fine. Since we paid in cash, we were encouraged to take a warranty, which we did, and the car was serviced before being shipped to Cape Town.

Three weeks later, when the car arrived at the Epping branch, we waited about 45 minutes for assistance, and the process took over four hours to collect the vehicle. Unfortunately, this turned out to be the least of our issues. On our way home, we noticed the car was emitting heavy smoke and warning lights on the dashboard advised us to stop immediately. We took it back to WBC the next morning.

After a few days, they informed us the car needed another service to address the issues. We received a call about five days later to pick it up. However, when we turned on the engine, it was still smoking, and we discovered a pipe missing from under the hood. It was infuriating to realize this was the second service it had undergone, and no one had ensured the problem was resolved.

Naturally, we were frustrated after being without a car for over a week and relying on Uber. We returned the car and filed a complaint for a refund, as we no longer wanted a faulty vehicle and didn't trust their servicing team. It’s now been almost two weeks, and they informed us last Monday that it needed to be evaluated by RMi again, with management deciding whether we could cancel the transaction.

Keep in mind that we had the car for less than 24 hours, and it was faulty upon receipt. We’ve called over 30 times, and each time they promise to call us back but never do. As of today, they mentioned last Wednesday that the car has been in the workshop and they know the problem, but no decision has been made about our refund. We simply do not want this car, period, and we’ve now been without a vehicle for three weeks. The lack of care from their customer service is appalling; it's the worst experience I've ever encountered.