Distressing end to the sale of my vehicle.

I have just undergone the process of selling my car via We Buy Cars. Reference number: LWD291092.

After inspection, I had received an offer of X which I had accepted. During the inspection of the vehicle, nothing was mentioned about a fee I would be liable for, for the outdated licence disk. Nor was the mentioned when I received the final offer of X which was confirmed AFTER the inspection.

During the handover of my vehicle this afternoon, and before I received payment, the fact that I would be charged a penalty fee for the outdated licence was brought to my attention, before I 'signed the dotted line'. This meant that the final amount I received was not the X as confirmed by almost R2,000.00 less.

If I had known that I would have been liable for the licensing fee and that my final offer would be lower - I would have NOT proceeded with selling my vehicle via We Buy Cars and would have proceeded with the direct competitor who had offered to match an increase the offer by R1,000.00 which too was confirmed after inspection.

I feel blindsided and taken advantage of, as they were aware that I needed to sell the car before I could proceed with my new vehicle and was under time pressure. As mentioned, I would not have proceeded with We Buy Cars if I knew my final amount paid out to me would have been lower than originally offered and accepted.

The process has not only caused me distress but has now resulted in a financial loss.

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Not to mention, this is not the first issue I have had with We Buy Cars. When purchasing the vehicle, I had to wait for registration papers before I could licence the vehicle. After waiting months, I had called to follow-up, only to be told that the salesman who handled my purchase had left the company and nobody had taken over his portfolio. So, I had been sitting without a registration form, up-to-date licence AND receiving numerous fines because of the tardiness from We Buy Cars.

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I will not recommend We Buy Cars to anyone, nor will I be returning to We Buy Cars in future.

Kind Regards,

Rachelle Theron.