Dissatisfied

On 25 July 2025, we purchased a Jeep from We Buy Cars Midstream. Approximately two weeks after the purchase, the vehicle began to overheat. We took it in for an evaluation, and it was confirmed that the head gasket is perished and requires replacement.

At the time of purchase, we also obtained a Mechanical Breakdown Warranty through We Buy Cars. We submitted the repair quotations as requested; however, it has now been over two months without any feedback or resolution. Despite numerous attempts to follow up with We Buy Cars during this period, we have not received any meaningful response or assistance regarding the claim.

We are extremely dissatisfied with the lack of communication and service received. Selling a mechanical breakdown warranty that is not honoured when required constitutes misrepresentation and potential warranty *****, as it effectively promotes a service that customers are unable to use.