GS
George S

1 reviews | Active since Aug 2018

06 Mar 2024, 22:26

Dissatisfied

I bought a 2.0 Ranger 4x4 mid last year(mid June 2023). From day one I had problems with the vehicle. Even though it went through Dekra test and a service, I found that the battery was faulty, the remote batteries were faulty and a oil leak on the timing cover. I sent it to an RMI approved dealer and they declined the claim. Stating that the specified problem was not covered(aways so convenient). Going back to the promises WeBuyCars made, "They will fix any mechanical problem that the vehicle has, they will fix", it took me weeks of fighting with them to fix the problem. Luckily they agreed and fixed the problem. But wait, there's more! December, on holiday, I found that the vehicle is using alot of oil. Noticeable after 4000km it almost used up all the oil. Again, took it to an RMI approved workshop and again Innovation declined. They told me that I must take it to another RMI dealer to try again. Both declined and state that the specified problem is not covered.( How convenient. Again!) It is been more than 2 months and I am still trying to get someone to phone me back to fix the problem.

Please stay with your promises that you made. Reference number 52811

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply07 Mar 2024, 08:23
Official
Dear George

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply07 Mar 2024, 11:59
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards