Dissapointed with Customer Service - Midstream Branch

I am slightly dissapointed with the customer service at We Buy Cars. The lack of communication, not giving feedback and not keeping the customer informed. Even today I don't know where I stand.

We app**** finance which was eventually approved. It took time even for us to be informed that we were granted final approval, let alone us not knowing how the process works.

After some enquiries were told we did receive final approval and that I needed to select another car which I did. The car was labeled as Sales in Progress. Marco was on leave and sales person who assisted us on the day said they will give us a quotation on dekra issues so we can sign if happy.

I then received a call from someone very unprofessional and rude telling me he is looking for quotations.

Fast forward to now, no feedback has been received. I went back to Bloemfontein and I Can see the Sales in Progress sign is not there anymore which means the car is on sale once again but nothing has been communicated with me.

My mom is a huge client of We Buy Cars having bought 2 luxury cars and also sold some of her cars to WBC. She rated you highly but is very dissapointed that the customer service seems to be taking a knock.

I am dissapointed.