DP
Douglas P
1 reviews | Active since Aug 2021
30 Aug 2022, 20:35
Dishonesty worst service ever
So dishonest digusting after sales service and neglect still 3 weeks later awaiting my vechile still in for repairs stay away you gauranteed to burn your fingers 2nd complaint im lodging no resolution to my issues.does the ceo even realise the damage his staff and *********** workshops are doing to their business Faan van der walt wake up
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Douglas P's updateReviewer Update
31 Aug 2022, 20:34Good Morning Faan
I trust you are well.
Firstly let me apologise for the nature of this email and the fact that I need to waste your time with this today, but I however have no other choice than to inform you of the dealings we have experienced with your branch as well as your service provider.
I am going to get straight to the point, for two and a half weeks now we have been promised that our vehicle will be repaired and that the urgency of the matter is understood, however, we still do not have our vehicle. It's promise after promise, but no result and to be very honest, it feels like everyone's attitude toward our complaint is very 'slapgat'.
We bought a car and we have only been able to drive it for a week, yet insurance and all payments have to be made? I have to explain to children with uncertain eyes that someone will be there to collect them after school. I have to explain to my employer that we were told this day, but sorry now it's another day, I haven't been at my office for 2 and a half weeks due to being stringed along. I have to lay awake worried about getting meds for my sick mother in law, while We Buy Cars and BTM Services just ignore our calls and pleas.
We had no choice but to eventually rent a car, which was returned because we were ensured that we will have our vehicle on Monday, sir it is Wednesday. I can forward you conversation after conversation of false promises and no action or care being taken.
I can understand a week or maybe a week and half of repairs, my husband replaced and repaired our Outlanders engine in two days. I think we have been very patient, but then to hear they are waiting for this and that part or it's been delivered late or even that they don't have the tools for the job after knowing what must be done for lack of a word is very very disappointing. This is what we needed to deal with from the start.
Douglas works from 07:30 to 17:30 weekdays and all the necessary places that I need to go are closed by the time he gets home. We live on the plots, so getting anything delivered to us is a mission. Getting friends of family to assist with the drop off of our children is a mission as we are not around the corner from school and everyone has to explain to their employers too.
Please sir I plead that some sort of action or urgency on the matter is placed, because we have had no joy from anyone. To the extent that after we had rented the car I drove to the service centre myself because our calls were not being answered and again I was assured that the vehicle would be ready on Friday, again, today is Wednesday.
We purchased the vehicle from We Buy Cars, we did not ask for it to be sent to BT Repairs and Maintenance. Some sort of action or pressure needs to be placed on them to get my vehicle sorted as soon as possible. In fact when the 1st issue arose, why was the matter not taken up? When they said they do not have the tools to repair our vehicle, why was a red flag not raised immediately. I know they might not always work on an Opel, but once you see you have an Opel coming in, do you not prepare for the job?
I have attached some of the screenshots for you to see promise after promise with no result. We have been pushed from pillar to post with the one after the other promise of resolution, however nothing has happened and in actual fact we have to keep asking and making first contact for any feedback regarding the vehicle.
Your urgent response will be appreciated in this matter.
Kind Regards
Douglas and Patrys Potgieter*** / ***
I trust you are well.
Firstly let me apologise for the nature of this email and the fact that I need to waste your time with this today, but I however have no other choice than to inform you of the dealings we have experienced with your branch as well as your service provider.
I am going to get straight to the point, for two and a half weeks now we have been promised that our vehicle will be repaired and that the urgency of the matter is understood, however, we still do not have our vehicle. It's promise after promise, but no result and to be very honest, it feels like everyone's attitude toward our complaint is very 'slapgat'.
We bought a car and we have only been able to drive it for a week, yet insurance and all payments have to be made? I have to explain to children with uncertain eyes that someone will be there to collect them after school. I have to explain to my employer that we were told this day, but sorry now it's another day, I haven't been at my office for 2 and a half weeks due to being stringed along. I have to lay awake worried about getting meds for my sick mother in law, while We Buy Cars and BTM Services just ignore our calls and pleas.
We had no choice but to eventually rent a car, which was returned because we were ensured that we will have our vehicle on Monday, sir it is Wednesday. I can forward you conversation after conversation of false promises and no action or care being taken.
I can understand a week or maybe a week and half of repairs, my husband replaced and repaired our Outlanders engine in two days. I think we have been very patient, but then to hear they are waiting for this and that part or it's been delivered late or even that they don't have the tools for the job after knowing what must be done for lack of a word is very very disappointing. This is what we needed to deal with from the start.
Douglas works from 07:30 to 17:30 weekdays and all the necessary places that I need to go are closed by the time he gets home. We live on the plots, so getting anything delivered to us is a mission. Getting friends of family to assist with the drop off of our children is a mission as we are not around the corner from school and everyone has to explain to their employers too.
Please sir I plead that some sort of action or urgency on the matter is placed, because we have had no joy from anyone. To the extent that after we had rented the car I drove to the service centre myself because our calls were not being answered and again I was assured that the vehicle would be ready on Friday, again, today is Wednesday.
We purchased the vehicle from We Buy Cars, we did not ask for it to be sent to BT Repairs and Maintenance. Some sort of action or pressure needs to be placed on them to get my vehicle sorted as soon as possible. In fact when the 1st issue arose, why was the matter not taken up? When they said they do not have the tools to repair our vehicle, why was a red flag not raised immediately. I know they might not always work on an Opel, but once you see you have an Opel coming in, do you not prepare for the job?
I have attached some of the screenshots for you to see promise after promise with no result. We have been pushed from pillar to post with the one after the other promise of resolution, however nothing has happened and in actual fact we have to keep asking and making first contact for any feedback regarding the vehicle.
Your urgent response will be appreciated in this matter.
Kind Regards
Douglas and Patrys Potgieter*** / ***
DP
Douglas P's update31 Aug 2022, 20:34
Reviewer Update
Good Morning Faan
I trust you are well.
Firstly let me apologise for the nature of this email and the fact that I need to waste your time with this today, but I however have no other choice than to inform you of the dealings we have experienced with your branch as well as your service provider.
I am going to get straight to the point, for two and a half weeks now we have been promised that our vehicle will be repaired and that the urgency of the matter is understood, however, we still do not have our vehicle. It's promise after promise, but no result and to be very honest, it feels like everyone's attitude toward our complaint is very 'slapgat'.
We bought a car and we have only been able to drive it for a week, yet insurance and all payments have to be made? I have to explain to children with uncertain eyes that someone will be there to collect them after school. I have to explain to my employer that we were told this day, but sorry now it's another day, I haven't been at my office for 2 and a half weeks due to being stringed along. I have to lay awake worried about getting meds for my sick mother in law, while We Buy Cars and BTM Services just ignore our calls and pleas.
We had no choice but to eventually rent a car, which was returned because we were ensured that we will have our vehicle on Monday, sir it is Wednesday. I can forward you conversation after conversation of false promises and no action or care being taken.
I can understand a week or maybe a week and half of repairs, my husband replaced and repaired our Outlanders engine in two days. I think we have been very patient, but then to hear they are waiting for this and that part or it's been delivered late or even that they don't have the tools for the job after knowing what must be done for lack of a word is very very disappointing. This is what we needed to deal with from the start.
Douglas works from 07:30 to 17:30 weekdays and all the necessary places that I need to go are closed by the time he gets home. We live on the plots, so getting anything delivered to us is a mission. Getting friends of family to assist with the drop off of our children is a mission as we are not around the corner from school and everyone has to explain to their employers too.
Please sir I plead that some sort of action or urgency on the matter is placed, because we have had no joy from anyone. To the extent that after we had rented the car I drove to the service centre myself because our calls were not being answered and again I was assured that the vehicle would be ready on Friday, again, today is Wednesday.
We purchased the vehicle from We Buy Cars, we did not ask for it to be sent to BT Repairs and Maintenance. Some sort of action or pressure needs to be placed on them to get my vehicle sorted as soon as possible. In fact when the 1st issue arose, why was the matter not taken up? When they said they do not have the tools to repair our vehicle, why was a red flag not raised immediately. I know they might not always work on an Opel, but once you see you have an Opel coming in, do you not prepare for the job?
I have attached some of the screenshots for you to see promise after promise with no result. We have been pushed from pillar to post with the one after the other promise of resolution, however nothing has happened and in actual fact we have to keep asking and making first contact for any feedback regarding the vehicle.
Your urgent response will be appreciated in this matter.
Kind Regards
Douglas and Patrys Potgieter*** / ***
I trust you are well.
Firstly let me apologise for the nature of this email and the fact that I need to waste your time with this today, but I however have no other choice than to inform you of the dealings we have experienced with your branch as well as your service provider.
I am going to get straight to the point, for two and a half weeks now we have been promised that our vehicle will be repaired and that the urgency of the matter is understood, however, we still do not have our vehicle. It's promise after promise, but no result and to be very honest, it feels like everyone's attitude toward our complaint is very 'slapgat'.
We bought a car and we have only been able to drive it for a week, yet insurance and all payments have to be made? I have to explain to children with uncertain eyes that someone will be there to collect them after school. I have to explain to my employer that we were told this day, but sorry now it's another day, I haven't been at my office for 2 and a half weeks due to being stringed along. I have to lay awake worried about getting meds for my sick mother in law, while We Buy Cars and BTM Services just ignore our calls and pleas.
We had no choice but to eventually rent a car, which was returned because we were ensured that we will have our vehicle on Monday, sir it is Wednesday. I can forward you conversation after conversation of false promises and no action or care being taken.
I can understand a week or maybe a week and half of repairs, my husband replaced and repaired our Outlanders engine in two days. I think we have been very patient, but then to hear they are waiting for this and that part or it's been delivered late or even that they don't have the tools for the job after knowing what must be done for lack of a word is very very disappointing. This is what we needed to deal with from the start.
Douglas works from 07:30 to 17:30 weekdays and all the necessary places that I need to go are closed by the time he gets home. We live on the plots, so getting anything delivered to us is a mission. Getting friends of family to assist with the drop off of our children is a mission as we are not around the corner from school and everyone has to explain to their employers too.
Please sir I plead that some sort of action or urgency on the matter is placed, because we have had no joy from anyone. To the extent that after we had rented the car I drove to the service centre myself because our calls were not being answered and again I was assured that the vehicle would be ready on Friday, again, today is Wednesday.
We purchased the vehicle from We Buy Cars, we did not ask for it to be sent to BT Repairs and Maintenance. Some sort of action or pressure needs to be placed on them to get my vehicle sorted as soon as possible. In fact when the 1st issue arose, why was the matter not taken up? When they said they do not have the tools to repair our vehicle, why was a red flag not raised immediately. I know they might not always work on an Opel, but once you see you have an Opel coming in, do you not prepare for the job?
I have attached some of the screenshots for you to see promise after promise with no result. We have been pushed from pillar to post with the one after the other promise of resolution, however nothing has happened and in actual fact we have to keep asking and making first contact for any feedback regarding the vehicle.
Your urgent response will be appreciated in this matter.
Kind Regards
Douglas and Patrys Potgieter*** / ***