Dishonesty of the dealer

At We Buy Cars Brackenfell, I have experienced the worst after-sales service imaginable. I purchased a car on finance under the impression that it had a full-service history, as stated by the dealership. However, upon verifying this with Mercedes-Benz, I was shocked to discover that the 2023 and 2024 services were missing.

When I raised this issue with the branch, no one was willing to assist me. Instead, they kept redirecting me to the salesman, Mauricee, who has been completely unhelpful and has failed to provide the proof of service I requested. My biggest concern is that this missing service history could result in my warranty and service plan not being honored.

To make matters worse, when I purchased the car, the driver’s seat was broken and had failed the roadworthy test. Instead of fixing it as they should have, I was forced to pay out of my own pocket for the repair—yet nothing was actually fixed. How this vehicle even passed roadworthy clearance remains a mystery.

They initially promised to sort this out back in December, instructing me to return after January 6th. When I did, the manager assured me I would receive a notification about when the repairs would be completed. Well, here we are in a new month, and I am still waiting.

This is completely unacceptable and the worst service I have ever received. Their dishonesty and lack of accountability have left me frustrated and regretting this purchase. I demand immediate action—either fix the issues as promised or refund me!