Dishonesty, disregard for customer service.

To say my experience was horrific is an understatement. This company!!!!!!!! I sold them two cars in excellent condition. Then I bought a car from them; the condition was appalling. The Dekra report did not have half the issues; some of them were glaring. I got it on auction from Cape Town and I stay in JHB, I drove it home and immediately noticed the faults and drove it back literally 10 minutes later. Not every staff member taking me from pillar to post as though they are trained to avoid complaints. A staff member called Yassin came to see me and told me all stories about how I can fix the car; the car was not locking; the door lock broken like it was broken into; how was that not mentioned on the report????? Yassin insisted I take the car home he will call in two days; he did not! He eventually stopped taking my calls. I went into the branch and spoke to a Dominique to seemed enthusiastic to help initially then before I knew it he also stopped taking my calls and blocked me! I went in every single day with staff being so unhelpful. When they eventually wanted to cancel; they were acting like they are doing me a favour because I was told it’s my responsibility to get a tow truck (for a broken car they gave me). I did anyway; got the tow truck and paid it myself. I can’t begin to explain all of it; to going to Midstream for a car again so that they don’t have to refund me as God knows how long that would take. I was in their store from 8am before they opened; by 5pm I was being told to come back another day because because because!!! Terrible Terrible service; not after I sold two of my best cars to them.