NT
Natasha T

1 reviews | Active since Oct 2019

10 May 2024, 18:31

Disgusting Service We Buy Cars South

Purchased a vehicle from the Johannesburg South branch on 30 March 2024. Paid in full in cash. Was told they would contact me within 21 days to collect my Natis. 21 days later I contacted them. For 3 weeks I was given a run around by the sales agent Eric stating that the Natis people did not work on Friday, then they went home early, etc... Needless to say, I eventually contacted Head Office who confirmed my purchase was incorrectly documented as a financed deal and that is why I had not received the papers. They would correct it and I would receive my papers by Wednesday 8 May 2024, the latest. Did I get my papers, NO!!!!! Did they contact me???? NO!!!!!! So once again I had to phone them. Car still recorded as financed on their books, still no Natis. So once again I ahd to contact the salesman. To date, 6 weeks and NN NATIS???? I paid for the car in CASH, in full. I am beyond disgusted with their lack of service delivery, their incompetence at correcting their own errors and the inability to communicate with customers. It cost R5 500 to register the vehicle, paid in cash in full. Daylight *******. Disgusted with We Buy Cars South.

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply11 May 2024, 09:29
Official
Dear Natasha

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
NT
Natasha T's update11 May 2024, 20:17
Reviewer Update
Thank you for acknowledging the poor service I have received. Still holding my breath that I will actually receive the document that I have infact paid very dearly for.
NT
Natasha T's update14 May 2024, 09:38
Reviewer Update
NO ONE from We Buy Cars has bothered to contact me.....
NT
Natasha T's update14 May 2024, 17:52
Reviewer Update
Wow.... the plot thickens! Now they have informed me, after me contacting them again, that the Roadworthy certificate has expired because they have taken too long to register the vehicle..... this coming from a business who makes their money selling cars!!!!!

Please do not ever consider buying a vehicle from We Buy Cars...... all you buying is incompetence and lies.....