Disgusting service

Good Day,

I trust this email finds you well. My name is Luntu Dingiswayo, my wife and I recently bought a white 2013 VW Golf VII TSI Comfortline DSG from your branch. Upon viewing the car and the Derka report I was advised that there were no underlying issues with the car, the only issue which was communicated to me was the back window from the passenger side that was faulty and we all agreed that we are happy to take the car as is. So much so that the branch manager even reassured me that they took the car to their warehouse to fix the window issue so that they can stick a gold Derka stick to the car and that's how good it is.

It wasn't even a week with the car and we've already had to replace the battery, take the car for service as it displayed warning lights and also do wheel alignment. I've tried reaching out to the sales person Delian to inform him about this matter and he blatantly ignored me to say the least.

After the car came back from service, the warning lights still persisted. We took it back and upon enormous diagnosis it was then discovered that there is a problem with the car's Transmission Control Unit (TCU). Attached is a picture of what the engineers found and referred us to electricians who have now confirmed that the TCU is definitely the cause/fault in the car and it needs to be changed. Attached is a quote to replace the TCU, may you please advise on why do we now have to pay such an amount on top of what we've already paid for a car that was supposedly on "Gold Derka" sticker level/quality?

I trust this email meets your favourable consideration and we look forward to hearing back from on how we can all move forward from this, hoping for some kind of a mutual agreement as we've trusted and negotiated this deal in good faith with you "WeBuyCars" therefore we hope this matter can be resolved peacefully and as professionally as possible.