Disgusting service ! Being sold a broken car and refund is refused!!!!

We Buy Cars at Midstream has the worst customer service that I have ever experienced. Never would I recommend this company! I bought a car on 17.05.2022. The very next day the engine just stopped working and left me with my little children stranded on the side of the road in the dark. On 19.05.2022 I called the sales man who sold me the car complaining about what has happened and was told that I have to bring the car back, which was obviously impossible as the car wasn't even able to get a run start. At about 11 am they send someone to fetch the car and the nightmare began. I have now been without a vehicle at all since 6 days. It doesn't even matter to whom you speak at this branch as no concrete answer is given, nor help or any solution given. I have demanded my money back as this car is utterly useless. I have now been told that I have to wait another 2 days for a mechanic to confirm that it is indeed the engine that is broken.

Let me stress everything again!

We Buy Cars is sitting since 6 days with my money and the car!!!!!! I however battle for my refund, having to run 2 businesses without a vehicle and children that have to go to school. No salesman nor manager nor customer care person is taking any responsibility in trying to solve this matter.

To have a multi million business run like this is shocking to say the least!