Disgusting customer service from Manager (James)

On 2022-12-28 I went to We Buy Cars Springfield Durban to report as issue that I was facing with the vehicle that I took delivery from them on 2022-07-06. I spoke to one of the Sales managers James of whom I have delt with before as I had brought the same car twice before within four months of purchasing it from them. I reported the overheating and aircon issue that I was facing at the time, he suggested that he will send a tow truck the following day to pick up the car from my residence and it will be looked into. Mind you while dealing with me he attended more than 10 people which each time I had to wait then he gets back to me which I did not take much issue with as I was used to this treatment from him as I had already brought the vehicle twice already for different mechanical issue and this is the third time within 6 months. I then asked him as to how long would it take for me to get feedback from them on the findings which he did not give me a answer to. On Thursday 2023-01-05 having not received any feedback I tracked the car location and went to it, firstly I noticed that the car was not taken to the mechanic I was informed it will go to, the owner of the repair place informed me that they had given We Buy Cars feedback already and waiting for further direction, on Friday 2023-01-06 I then went back to James who was very hostile towards me and very rude. I enquired about the reason why I am not given feedback for more than a week and he rudely rep**** saying why should he give me feedback cause I know what is happening with the car. He did not attend to me and said he will call Simphiwe the customer care person which he did not and continued with his work and I was left standing on the floor. I had to track down the customer care person myself who stated that he is unaware of my issue and James has not called or communicated with him about me or the fact I was waiting. James continued with a arrogant attitude towards me when Simphiwe(customer car person) tried to assist with the matter lucky enough the mechanic arrived and confirmed having given James feedback days before and also on the same morning of the 6th and the fact I came to him enquiring yet James did not bother to assist me and had an attitued rather. Today I am marking two weeks full having not gotten feedback and directives as to what is or will happen going forward. The mechanic had said the part needed will take about 6 weeks to import if he gets a job number which he has not. I asked James as two how will I travel for the almost two months or more and he referred me to head office yet I bought the car from his Sales person (Nokwanda), while buying I was never referred to head office to enquire and as a manager I don't appreciate his i dont care attitude is disgusting and because of James and the condition of the car mechanically I requested for customer care to cancel my deal mostly because of James. I am really disappointed and angry, i would appreciate attention and assistance on this as I am struggling with transportation yet I am paying monthly installments for a car that is sitting with the dealer who does not care as he has made his money out of me . Customer service ***