disgusting customer service

My son bought a motorbike from We Buy Cars, this bike is an absolute nightmare, computer box broken, etc etc, he has ridden it twice.

I whatsapped the salesman, who never bothered to read teh message. I called him 2 days later and he suggested I log a complaint online and promised I would get a reply in 2 hours!!!!!!!!!!! It has been 2 days already no reply.

I whatsapped the F&I, who helped with the deal, she too has not bothered to read the message 4 days later!

I called in this morning to the customer care line and was advised who the agent was, left a message for her, and surprise surprise! NOTHING!

at 1pm today I left a message for the manager to call me and check his messages urgently, and then sent an email.

To date I have had no response from We Buy Cars.

How absolutely disgusting. Not just 1 person in this chain letting the brand down, but 4 now, and counting.