JCdP
Jenny Calitz du Plessis

1 reviews | Active since Feb 2021

02 Feb 2021, 11:22

disgusting after sales service

Absolutely appauling after sales service. Purchased a vehicle on 14/8/2020 from Cape Town Branch (I live in PMB so drove down to collect the vehicle). Sent through all required paperwork before leaving pietermaritzburg. Arrived in Cape Town, test drove the vehicle, paid cash and was assured all the relevent documents would be sent to me. 8/10/2020 Vehicle license expired, still no vehcile registration and owndership paperwork received. Followed up WEEKLY with no response! 10/11/2020 Temp license received 8/12/2020 Temp license expired Vehicle had to go again for COR as this had expired - vehicle was taken 14/12/2020 4/1/2021 Phone Ford to extend the warranty and I cannot do this as I STILL don't have a logbook for the vehicle. To date: STILL no response from complaints department or sales team. Absolutely no after sales service. Webuycars - NEVER again!

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply02 Feb 2021, 11:27
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards