1 reviews | Active since Mar 2022
Disgusted client with Webuycars
On 24th February 2022 at 14:00 i purchased two vehicles from the Doom in Jhb and paid cash for both the vehicles. the salesman was young and had limited experience. however I paid for admin chargers and up front on the road chargers which included so called COR. I was delivered the vehicles the following day and the vehicle was so called ready but to my standard that was not so however i took delivery and I done my own inspection and to establish if the vehicles were to standard roadworthy specification and to my surprise it was not. 1. Mercedes Benz 350CDI handbrake was not holding wen engaged in park. 2. BMW 120D the handbrake was also not holding when engaged in park. on closer inspection it was discovered that the rear brake pads was completely worn out and the rear discs wear worn away with a shedder at 120 km. I submitted a complaint online and approached the branch and had a discussion with the salesman and the manager. I was told to follow-up on my complaint with the customer care as they deal with complaints so i did and since that day its been a up and down ride for me. I communicated with a gentleman known as Simphiwe and he was helpful to a certain extent and he instructed me to go Northcliffe Bosch and have the vehicle sorted out there went the first day and was told that no instruction was communicated to them so i went back to my accommodation in Randburg and called the customer care line and also got a little run about until i was contacted by Simphiwe who apologised. Vehicle booked in for diagnostics and the quotation was compiled by the owner Gert from Northcliffe Bosch and submitted to Webuycars via email to Simphiwe on 2022/03/10 at 14:00. On Friday 2022/03/11 i was contacted by Simphiwe and informed telephonically that the company he represents will only cover certain repairs and the balance is at my cost. so here is my big problem and I am confused with this regard. This is the quotation received from the service provider: 1. Mercedes Benz : Rear handbrake shoes worn out and need to be replaced and skimming total cost is with labour is R 2150.04 2. BMW 120D: front brake pads, front brake sensors, rear brake pads, rear brake sensors, both sides rear brake discs and adjust the handbrakes. Total cost with labour is R 9230.10. Webuycars says that they will only cover the costs for the adjustment of the handbrakes and the balance is my costs. I paid over 5K on each vehicle with out any question thinking that when I get my vehicles I will be happy and satisfied which is not the case. Now this is my problem. 1. The vehicles was taken for COR how was it passed with these faults as it is a prerequisites in the tests to obtain the COR certificate. 2, Dekra report is totally misleading and not true 3. No access to my documentation and the COR report from the dealer 4. Vehicle was not valet and clean on delivery 5. On the road chargers has no brake down and I don't know what I paid for. 6. If I was informed or the Dekra report was true I would have reconsidered the purchase of the vehicles. My conclusion is now that Webuycars have a special arrangement with the vehicle testing stations to pass vehicles and put vehicle on the road that are not of good road worthy standard and i have been ****** by the company to pay all these charges and costs for no apparent reason when I could have done all this by my self and would have got satisfaction knowing that the repairs were done properly. i have also watsup the co owner Dirk van der Walt and he has read my message to contact me but to no avail. To be truthful I was warned by other people and car dealers that Webuycars have hidden agender and to not go buy a car from them but i ignored the warning and went ahead now I do believe what i was told was true feel like a total idiot now having all these unnecessary issues to deal with. Please assist in resolving my issue or any advise on how to approach the issue at hand. I am really disgusted and angry with the service I received from Webuycars and i think the south African public should know what is happening. i will be approaching the courts and the SAPS as well as the ombudsman to address my case and the vehicle testing companies will be put under investigation that assist with this ******* way to **** customers out of hard earned cash for so called on the road chargers. I hope the the management from Webuycars sees this review and contact me *** email ***
