DISGUSTED by We Buy Cars Riverhorse Valley – A Complete Lack of Basic Human Decency

I am absolutely appalled by my recent experience at We Buy Cars Riverhorse Valley. What started as a simple vehicle application turned into a nightmare—all because of the sheer incompetence, negligence, and complete disregard for human well-being by their security and management.

Initial Experience – A False Sense of Good Service

At first, everything seemed great. The sales team and the lady in accounts were fantastic—helpful, professional, and eager to assist. I put down a R5,000 holding fee on a vehicle while waiting for my car to be assessed for a trade-in. The evaluator suggested I get it washed since it was dusty, so I did.

The Incident – Security’s Gross Incompetence Led to an Avoidable Accident

Riverhorse Valley has a ridiculously confusing and inconsistent entry system. The first time I entered, the security allowed me in without issue—boom gate up, quick call, first right turn, done.

But when I returned, I followed the exact same route. This time, the boom was down, and a "one-way" sign was suddenly relevant. The security guard refused to open the gate.

I politely asked him to open it—he refused.

I asked how to get in, and he vaguely pointed in a direction I didn't understand.

I asked again, and he completely ignored me.

I asked one final time, and he refused to even acknowledge me.

With no clear direction, I was forced to slowly reverse and find another entrance. In that short stretch, a reckless delivery van—speeding at least 60 km/h in what should be a 15–20 km/h zone—smashed into my car.

Horrific Response from We Buy Cars – Zero Accountability, Zero Compassion

The same security guard who ignored me did NOTHING—didn’t check if we were okay, didn’t assist, didn’t even pretend to care.

Not a single staff member came to help.

The only person who showed an ounce of concern was Nana, the sales rep—huge respect to her for stepping in when her useless management didn’t.

Upper management came out, glanced at the accident, and walked away. They offered NO help, NO concern, and certainly NO responsibility, even though their own security’s incompetence led to this mess.

Injuries – I Am Suffering Because of Their Failure

I sustained whiplash and a sprained ankle in this accident. My father, a senior citizen, also suffered whiplash. Not a single person from We Buy Cars bothered to check on us. Not. One.

On top of that, I have a disability. Just because I am young and it is not obvious does NOT mean it does not exist. Their security’s complete lack of basic communication and assistance put me in this dangerous situation.

Adding Insult to Injury – Where Is My R5,000 Deposit?

As if all of this wasn’t bad enough, it has now been TWO WEEKS, and I have STILL not received my deposit back. No updates, no urgency, no professionalism. Just like how they ignored me after the accident, they’re now dragging their feet with MY money.

Final Thoughts – We Buy Cars Will NEVER Get Another Cent From Me

I have purchased three cars from We Buy Cars in the past. But after this disgusting experience, I will never, EVER set foot inside one of their dealerships again.

This company has made it crystal clear—if you’re not paying them, they don’t care about you. Their security caused this problem, their management ignored it, and now I have to pay my insurance excess because the reckless driver who hit me didn’t have insurance.

And on top of it all, they’re still holding on to my R5,000 for no reason.

I will be posting this experience across every single platform I have and strongly warning everyone to stay far away from We Buy Cars. If this is how they treat loyal customers in distress, they deserve to lose business.

This was more than bad service—this was a complete failure of basic human decency.